Sign in

Terms and Conditions

Last updated: 14 October 2026

EnglishBahasa Malaysia

1. About these terms

These Terms and Conditions (“Terms”) are an agreement between you and Webex Creative (IP0575841) (“we”, “us”), the provider of FunnelDesk at https://www.funneldesk.my. By creating an account or using FunnelDesk, you agree to these Terms and to our Privacy Policy.

FunnelDesk is made for businesses. If you sign up for a company, you confirm that you are allowed to accept these Terms on its behalf. In these Terms, “you” means that business and the people it gives access to.

2. The service

FunnelDesk is an online sales system (CRM) for recording leads, contacts, meetings, sales, invoices, a calendar and reminders. Features depend on your plan and may include:

  • lead, contact and pipeline tracking
  • meetings with online meeting links
  • sales and invoice records
  • calendar, tasks and phone calendar sync
  • email reminders to you and your customers
  • Excel import and export
  • an optional AI assistant that drafts messages and summaries

3. Your account

Give accurate information when you sign up and keep it up to date. Keep your password private. You are responsible for everything done in your account, including by staff you add. Remove access for anyone who leaves your business. Tell us straight away at [email protected] if you think your account has been misused.

4. Free trial

New accounts get a free trial of 14 days. No payment details are needed. When the trial ends, your data stays safe but becomes read-only until you choose a paid plan.

5. Plans, payment and renewal

Prices are shown in Malaysian Ringgit (RM) on our website and in the Billing page. Each plan has limits, such as the number of users and leads and monthly AI credits.

  • Card payments are processed by Stripe. Card subscriptions renew automatically every month until you cancel. We never see or store your full card number.
  • For bank transfer or DuitNow, you upload proof of payment. Your plan is activated after we check the payment, usually within 1 working day. Prepaid periods start from the day your current plan ends.
  • We may change our prices. Changes apply from your next billing period, and we will tell you at least 30 days before.
  • Unused credits and limits do not carry over to the next month.

6. Cancellation and refunds

You can cancel a card subscription at any time from the Billing page (“Manage card subscription”). If you cancel or do not renew, you keep full access until the end of the period you paid for.

If you are not happy with your first paid month, ask for a refund within 7 days of that first payment and we will refund it in full. After that, payments are not refundable, and we do not refund unused days when you cancel.

Approved refunds are paid back to the original card, or to the bank account the payment came from, within 14 working days.

7. Late payment and expired plans

If a payment fails or a plan expires, we give you a 3-day grace period. After that, your account becomes read-only: you can still view and export your data, but you cannot add or change records until you pay. We keep your data for at least 90 days after your plan ends. After that, we may delete it, but only after warning you by email.

8. Your data and your customers’ data

You own the data you put into FunnelDesk, including your leads and your customers’ details. You can export your leads and sales to Excel at any time.

Your customers’ details are personal data under Malaysia’s Personal Data Protection Act 2010 (PDPA). For that data, you are the data controller and we are your data processor. This means:

  • you are responsible for having a lawful reason and, where needed, your customers’ consent to store their details and to contact them, including by email reminders and WhatsApp
  • you must handle requests from your customers to see, correct or delete their data, and stop contacting anyone who asks you to stop
  • we only process that data to provide FunnelDesk to you, keep it secure, and do not sell it or use it for our own marketing
  • we will help you respond to PDPA requests and tell you without undue delay if we become aware of a breach affecting your data

9. Acceptable use

Do not use FunnelDesk to:

  • send spam, unsolicited bulk messages, or messages to people who asked you to stop
  • store or send unlawful, misleading, abusive or infringing content
  • store sensitive personal data you do not need, such as IC numbers, health or financial account details
  • try to access other businesses’ data, test or break our security, or overload the system
  • copy, resell or reverse-engineer FunnelDesk, or share one login between several people

We may suspend accounts that break these rules, and will tell you why.

10. Reminders, emails and WhatsApp

Reminder emails to your customers are sent in your business name and replies go to you. You choose which reminders are switched on and are responsible for their content. We do our best to deliver every email, but email delivery depends on other providers, so we cannot guarantee that every message arrives.

WhatsApp buttons open WhatsApp on your own device with a ready message. You send it yourself, from your own number, under WhatsApp’s own terms. FunnelDesk does not send WhatsApp messages for you.

11. AI assistant

The AI assistant is optional. Your account owner can switch it off for your team at any time on the Team page.

AI writes drafts. They can be wrong, incomplete or unsuitable. Always read and correct a draft before you send it or save it. You are responsible for anything you send. Nothing is sent or saved automatically.

To create a draft, the details needed for that request are sent to our AI provider, as explained in our Privacy Policy.

12. Availability and changes

We work hard to keep FunnelDesk running and back up data regularly, but we cannot promise it will always be available or error-free. We may need short breaks for maintenance and updates.

We improve FunnelDesk over time. If we remove a major feature you pay for, we will tell you at least 30 days before.

13. Intellectual property

FunnelDesk, its software, design and brand belong to Webex Creative. While your account is active, you may use FunnelDesk for your business under these Terms. Ideas and feedback you send us may be used to improve FunnelDesk without payment to you.

14. Liability

FunnelDesk is provided “as is”. As far as the law allows:

  • we are not liable for indirect or consequential losses, such as lost sales, lost deals, lost profit or missed follow-ups
  • our total liability for any claim is limited to the fees you paid us in the 3 months before the claim

Nothing in these Terms limits any liability that cannot be limited under Malaysian law.

15. Ending the agreement

You may stop using FunnelDesk at any time. We may suspend or close an account that seriously or repeatedly breaks these Terms, or does not pay. Before deleting data, we will give you a chance to export it, unless the law or a serious security risk prevents this.

16. Changes to these terms

We may update these Terms. For important changes, we will email account owners at least 14 days before they apply. The date at the top shows the latest version. If you keep using FunnelDesk after changes apply, you accept them.

17. Law and contact

These Terms are governed by the laws of Malaysia, and the courts of Malaysia handle any dispute. If the English and Bahasa Malaysia versions differ, the English version applies.

Questions? Contact Webex Creative, Suite 33-01, 33rd Floor, Menara Keck Seng, 203, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia., at [email protected].